Workforce Processing & Systems Manager

31 2015 [12:16] - YouthPortal.Az

Reporting To: Senior Manager Workforce Planning & Operations


This position will assist in developing and executing workforce processing activities including Assignments, Offers, Backfilling and Scheduling/Rostering through using the Games Management Systems. It will also require closely working with the European Games Contact Centre on a daily basis and liaising with the systems team and all functions.

Key accountabilities

Is the key liaison between the Contact Centre and the Processing team

Leads assignments and Offers in the Games Management System ATOS

Generates complex data reports and reconciles them within the systems to confirm accuracy

Attends regular meetings with functions to discuss and solve any key issues that arise

Delivers presentations within BEGOC meetings

Provide support to the Scheduling and Rostering team in the Scheduling System (SSC)

Manages a team of processing specialists

Design and Implements complex business processes which supports workforce deployment

Maintains complex sets of data and can identify and implement synergies and multiple concurrent processes with managed risks

Knowledge, experience and qualifications required

Experience of working within computer systems and advanced Microsoft Excel skills

Demonstrated sound understanding of business process analysis and mapping

Has exacting attention to detail

Ability to work quickly

Ability to manage multiple tasks and willingness to assist with all types of projects

Use of Microsoft Visio package as a process documentation tool


DEADLINE: 2015-04-29


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