Workforce Processing & Systems Manager

31 марта 2015 [12:16] - YouthPortal.Az

Reporting To: Senior Manager Workforce Planning & Operations


This position will assist in developing and executing workforce processing activities including Assignments, Offers, Backfilling and Scheduling/Rostering through using the Games Management Systems. It will also require closely working with the European Games Contact Centre on a daily basis and liaising with the systems team and all functions.

Key accountabilities

• Is the key liaison between the Contact Centre and the Processing team

• Leads assignments and Offers in the Games Management System ATOS

• Generates complex data reports and reconciles them within the systems to confirm accuracy

• Attends regular meetings with functions to discuss and solve any key issues that arise

• Delivers presentations within BEGOC meetings

• Provide support to the Scheduling and Rostering team in the Scheduling System (SSC)

• Manages a team of processing specialists

• Design and Implements complex business processes which supports workforce deployment

• Maintains complex sets of data and can identify and implement synergies and multiple concurrent processes with managed risks

Knowledge, experience and qualifications required

• Experience of working within computer systems and advanced Microsoft Excel skills

• Demonstrated sound understanding of business process analysis and mapping

• Has exacting attention to detail

• Ability to work quickly

• Ability to manage multiple tasks and willingness to assist with all types of projects

• Use of Microsoft Visio package as a process documentation tool


DEADLINE: 2015-04-29


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